CDA Launches New Online System for Public Complaints

The Capital Development Authority (CDA) has launched a new online complaint-redressal system that allows residents to report civic issues by tagging the authority’s official social media accounts, including @cdathecapital and the chairman’s handle @RandhawaAli.

According to officials, the new mechanism aims to make municipal services faster, more transparent, and easier to track. The CDA spokesperson said on Sunday that complaints submitted through social media will be processed immediately, with field teams directed to respond at residents’ doorstep.

The system has been designed to create a direct communication channel between citizens and the authority and to reduce delays that often affect service delivery. Officials noted that the initiative is part of a broader move to modernize civic management through digital tools.

While many residents view the development as a promising step toward improved responsiveness, concerns remain about the effectiveness of past complaint channels and whether the new system will receive consistent monitoring.

Civil society representatives have also pointed out that not all citizens actively use social media, making accessibility an ongoing issue.

The spokesperson said the CDA aims to improve accountability by making the process publicly visible, adding that efficient service delivery and public facilitation remain key priorities as the new system rolls out across the capital.

The post CDA Launches New Online System for Public Complaints appeared first on ProPakistani.

The Capital Development Authority (CDA) has launched a new online complaint-redressal system that allows residents to report civic issues by… Read More

The post CDA Launches New Online System for Public Complaints appeared first on ProPakistani.